Return Policy

Returns

Every purchase is protected by our 60-day money-back guarantee. If you are not satisfied with your product for any reason, you have 60 days from the date of purchase to request a full refund of your purchase price.

To request your refund, simply contact us at support@useapexlabs.com within 60 days of your date of purchase and include your order number. Our support team will confirm your request and send you the return instructions.

Important: Once we confirm your refund request, ship the bottles back to the address provided below and email us the tracking number so we can track your return. As long as you requested your refund within the 60-day guarantee period, your return will be accepted even if the package arrives after the 60 days have passed. There is no separate, shorter deadline for shipping your return.

Returned Product(s) must be in good physical condition (not physically broken or damaged). Opened and partially used bottles are accepted.

For your convenience, the return address for MemoForge is:
                    MemoForge

                    19655 E 35th Dr #100

                    Aurora, CO 80011

                    United States of America

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received, your refund will be processed in full and credited automatically to your credit card or original method of payment. We will send you an email confirming that your refund has been issued.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@useapexlabs.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@useapexlabs.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 60 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return?

Contact customer service at support@useapexlabs.com

The information on this website has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

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