Shipping Policy

Processing Time

Please allow 1-2 business days processing time for your order to be shipped. During holidays orders can experience delays to be processed.

We ship Monday-Friday, excluding weekends and USA holidays.

EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.

Domestic Delivery Time - Standard Shipping:

Package Size	Shipping Method	Delivery Time	Cost
1-2 Bottles	US Shipping	5-7 Business Days	$9.99
3+ Bottles	FREE US Shipping	5-7 Business Days	FREE

Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. MemoForge is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Refused, Lost, Stolen or Delayed Packages

In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products a refund will not be initiated until the product is received and reviewed by MemoForge team.

United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. In case of delays or any situation with your delivery please contact support@useapexlabs.com. MemoForge is not responsible for any lost, stolen or delayed packages.

Cancel Order

Due to high order volume a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 24 hours after they purchased they can cancel their order. If the customer contacts after 24 hours of purchase time then they will not be able to cancel their order.

If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify support@useapexlabs.com the date it was refused or return the package with a valid tracking number and notify us with said tracking number so we can verify. Once we receive the package back to our warehouse and review we will be able to provide a refund.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with a re-ship or refund.

Delivery of Items

In the event a customer's tracking number states delivery was made to the customer's address, MemoForge does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company USPS for assistance.

Returns

All orders are covered by our 60-day money-back guarantee. If you are not satisfied for any reason, contact us at support@useapexlabs.com within sixty (60) days of the date you originally ordered the product to request your full refund. Then return your bottles to our fulfillment center at the address listed below, with a written or printed note inside the package with the following information clearly written:

• Your Order ID (Found in your receipt)
• Your Full Name, and Full Address where the shipment was received
• Your Email Address and Phone Number

Returned bottles must be in good physical condition (not physically broken or damaged). Opened and partially used bottles are accepted. As long as you request your refund within sixty (60) days of the original purchase date, your return will be accepted and refunded even if the package arrives at our fulfillment facility after the 60-day period has ended. There is no separate, shorter deadline for shipping your return.

Once our fulfillment center has received your package, you will be issued a full refund. Your refund will be credited back to your original payment method and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

Please provide a tracking number for your return so we can follow your package and process your refund quickly.

By ordering through our website you are bound to the Terms and Conditions.